Managing Availability & Transfers
7 articles
Availability SettingBlock availability at least 8 hours in advance for short periods, or 5 days ahead for longer ones. In force majeure situations, notify Live Ops immediately.
Setting up a blocked hours period in your Availability Schedule (Dispatcher companies)Block your availability for personal transfers in the platform by setting a start/end date, time, and reason. During blocked periods, the company won't receive personal transfer requests but will still…
Transfers with Autocheck Errors (Dispatcher companies)Auto-check errors must be resolved before pickup, or they get canceled 6 hours prior with no compensation. Dispatchers resolve them by either confirming the details are correct or contacting the…
How to Share a Transfer with another Driver or Company via the Dispatcher AppDispatchers can accept offered transfers and either operate them or share them with another driver/company. Before offering, contact the recipient to confirm availability. Τhe recipient then has a limited time…
Non-welcomer processOnly use a Non-Welcomer in a last-minute emergency after exhausting all options. You must notify the traveler and Support with the driver's details.
I Want to Book a Return Transfer for my TravelerBook a return or new transfer directly from the app by selecting the traveler, entering trip details, and choosing payment and assignment options.
Sightseeing Rides Dispatcher HandbookA practical guide to the app usage and service quality standards