Managing Availability & Transfers
7 articles
- Availability SettingBlock availability at least 8 hours in advance for short periods, or 5 days ahead for longer ones. In force majeure situations, notify Live Ops immediately.
- Setting up a blocked hours period in your Availability Schedule (Dispatcher companies)Block your availability for personal transfers in the platform by setting a start/end date, time, and reason. During blocked periods, the company won't receive personal transfer requests but will still…
- Transfers with Autocheck Errors (Dispatcher companies)Auto-check errors must be resolved before pickup, or they get canceled 6 hours prior with no compensation. Dispatchers resolve them by either confirming the details are correct or contacting the…
- How to Share a Transfer with another Driver or Company via the Dispatcher AppDispatchers can accept offered transfers and either operate them or share them with another driver/company. Before offering, contact the recipient to confirm availability. Τhe recipient then has a limited time…
- Non-welcomer processOnly use a Non-Welcomer in a last-minute emergency after exhausting all options. You must notify the traveler and Support with the driver's details.
- I Want to Book a Return Transfer for my TravelerBook a return or new transfer directly from the app by selecting the traveler, entering trip details, and choosing payment and assignment options.
- Sightseeing Rides Dispatcher HandbookA practical guide to the app usage and service quality standards