Performance & Quality
5 articles
- App UsageDrivers must complete 4 app events per transfer: arriving, picking up, beginning, and ending the ride. This protects quality scores and dispute resolution.
- Important MetricsWe measure quality through DRS, app usage, punctuality, car condition, and driver attitude. Minimum benchmarks apply for most of these
- Misalignment WarningsLow DRS, poor app usage, or repeated flags can lead to misalignment warnings. Two warnings in a year puts your partnership at risk.
- Disputing FlagsDispute flags directly from the Welcomer or Dispatcher app by contacting Support. Proof is required. Welcome Pickups GPS data and App Usage data are accepted as evidence.
- Driver Flags & Policies (Company Drivers)Driver performance is monitored through a flagging system: Black Flags for zero-tolerance offenses, Red Flags for serious transfer incidents, and Yellow Flags for service quality issues. Dispatchers have 7 days…