Performance & Quality
5 articles
App UsageDrivers must complete 4 app events per transfer: arriving, picking up, beginning, and ending the ride. This protects quality scores and dispute resolution.
Important MetricsWe measure quality through DRS, app usage, punctuality, car condition, and driver attitude. Minimum benchmarks apply for most of these
Misalignment WarningsLow DRS, poor app usage, or repeated flags can lead to misalignment warnings. Two warnings in a year puts your partnership at risk.
Disputing FlagsDispute flags directly from the Welcomer or Dispatcher app by contacting Support. Proof is required. Welcome Pickups GPS data and App Usage data are accepted as evidence.
Driver Flags & Policies (Company Drivers)Driver performance is monitored through a flagging system: Black Flags for zero-tolerance offenses, Red Flags for serious transfer incidents, and Yellow Flags for service quality issues. Dispatchers have 7 days…