Policies
3 articles
Driver Transfer Removal Policy (Company Drivers)For transfer removal without a replacement financial penalties and Red Flags apply. Removals under 1 hour treated as a full DNS. Dispatchers have 7 days to dispute. Force majeure events…
Driver No-Show (DNS) Policy (Company Drivers)A DNS is confirmed when a driver fails to be at the pickup location on time, resulting in transfer cancellation & penalties. Drivers can avoid DNS incidents by managing schedules,…
Contacting the Welcome Pickups TeamContact Support via email & chat for questions or disputes, call only for emergencies. For other needs, contact the City Manager, Live Ops via WhatsApp, or Driver Quality team.
