In cases when a flight or vessel arrival is delayed and the driver needs to change the pickup up to accommodate the late arrival, there might be an extra night rate charge.
The driver will make the change via the application so that the new rate is applied and a payment link is sent to the customer.
If the customer does not agree to pay the night rate’s extra charge as the delay was out of their control, then the driver must contact Support.
In all cases, the transfer must be accommodated by the driver.