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I am a Driver

84 articles

Handbook and Policies

Key guidelines and expectations

GPS function in the Welcomer appHow to make sure the GPS function settings are correct in your phone in order to have 100% corrrect app usage.
Driver app usageStep by step guide on how to use the driver app when operating a transfer
Newsfeed feature in the driver appWhat is the Newsfeed? What does it show?
About your VehicleAmenities, USB charger, Wi-Fi, Baby seats
About the RideWelcome's guidelines & tips to make the ride more enjoyable
WhatsApp Group GuidelinesGuidelines to follow to ensure a smooth cooperation between Welcome and its Welcomers
What Child or Baby Seats Can a Traveler Book?The 3 different types of child and baby seats a traveler can book
Complimentary Waiting Time PolicyHow long is the waiting time depending on the pickup location and the flight/ship arrival time
Baggage Allowance PolicyHow do we define a piece of luggage, steps to follow when a traveller shows up with more pieces of luggages than booked
Welcome Employees Trying to Contact You
About YouDress code for Welcome Pickups Transfer
Termination of Collaboration - Loss of access in the Welcome Pickups PlatformAll cases which can result in suspension/offboarding of a driver
Driver Flags & Policies (Individual Drivers)Flagging system and cases which can result in suspension/offboarding of a driver
Driver Zero Tolerance PoliciesOne occurence of these incidents will mean an immediate termination of our cooperation
Driver No-Show (DNS) Policy (Individual Drivers)A DNS occurs when the Driver is not at the pickup location and results in a Red Flag. If you are going to be late, always inform the Traveller. For…
Traveler Change Request PolicyWhen can a traveller request a change & how does it affect the driver
Traveler Cancellation Request PolicyWhen is the driver paid in case of traveller's cancelation
Extra Waiting Time PolicyDefinition and Applicable fees
Driver Complaints Handling Policy
Transfers Night Rate - Customers' Extra ChargeIf a delay pushes a pickup into night rate hours, the driver adjusts the transfer in the app and a payment link is sent to the customer.
Driver Incentives Program: QuestsComplete a set of transfer objectives to unlock and claim high-value transfers as rewards. Join active quests from the Requests tab and track your progress directly in the app.
Contacting Welcome Pickups' Support teamUse the in-app chat for most issues and questions. Only call Support in a true emergency such as a serious accident or force majeure.

Transfer Issues and Processes

Resolve transfer issues and understand the steps and procedures for ride management.

Billing and Payment

Processing payments and refunds.

How Welcome Pays youDrivers are paid weekly or monthly depending on their destination. Minimum threshold of €100. Payments cover transfers operated two weeks prior, with any shortfall rolling over.
Overview of your Payments and Transfer HistoryAccess your pending payments, past payouts, and full transfer history via the Welcomer app or desktop. Both views show a breakdown of amounts owed to and from you.
How to Change your Bank Account & Invoicing Details in the Welcomer appUpdate your IBAN, VAT, and billing details directly in the Welcomer app. Changes require a bank statement as verification and are reviewed before approval.
Information about the Welcome Invoices you receive and how to access themWelcome sends a monthly invoice covering its commission and fees for all transfers that month. This does not need to be paid but can be used for tax declarations.
How to Setup PayoneerPayoneer is used to pay drivers in select non-European destinations to avoid high international banking fees. Register directly through the Welcomer app when notified by the operations team.
Customer asks me for a receipt or an invoiceWelcome cannot issue receipts to travelers as it is not the service operator. Drivers must issue their own receipt for the full amount and use Welcome's monthly invoice to declare…
Why do I receive a smaller amount for the same transfer than my colleague?Payment differences come down to VAT: EU drivers not registered on VIES and UK-based drivers are subject to VAT charges, which reduces the net amount received.

Account, Car Details, Schedule or Availability

Manage your account, update vehicle details, and control when you’re available to drive.

Managing Your Personal Data: A Guide to Download and Deletion Requests
The registration flow for new driversHow to register via our website in order to become a driver
Creating your Availability Schedule & Weekly Shifts (Individual drivers)How to build your weekly shift and set up your availability
Snoozing the Notifications from your Welcomer AppHow to Snooze your notifications so you don't lose any transfer requests received outside of your working schedule
Updating your Vehicle's Details in the Welcomer appThe requirements and how to change your car details in your profile
Updating your Personal DetailsHow to change your phone number, language skills, and email address
Changing your Driver PictureHow to change your profile picture
Changing your PasswordChanging the password to access your Welcome's member page and Driver's App
Troubleshooting Steps in Case of Notification Issues on my Android Phone DeviceWhat to do in case a personal transfer request comes in with no sound or push notification
Accepting the Terms & Conditions and Downloading your ContractHow to accept our terms and conditions & download the contract
The Welcomer Video
Login to the Welcomer appHow to set up the PIN and biometrics to access the Welcomer app
How to Set Your Availability for Shifts up to 12 HoursAvailability is capped at 12 hours per day and can be split across multiple slots. You can also opt in to receive urgent requests outside your set availability.