Billing and Payment
Processing payments and refunds.
7 articles
- How Welcome Pays youDrivers are paid weekly or monthly depending on their destination. Minimum threshold of €100. Payments cover transfers operated two weeks prior, with any shortfall rolling over.
- Overview of your Payments and Transfer HistoryAccess your pending payments, past payouts, and full transfer history via the Welcomer app or desktop. Both views show a breakdown of amounts owed to and from you.
- How to Change your Bank Account & Invoicing Details in the Welcomer appUpdate your IBAN, VAT, and billing details directly in the Welcomer app. Changes require a bank statement as verification and are reviewed before approval.
- Information about the Welcome Invoices you receive and how to access themWelcome sends a monthly invoice covering its commission and fees for all transfers that month. This does not need to be paid but can be used for tax declarations.
- How to Setup PayoneerPayoneer is used to pay drivers in select non-European destinations to avoid high international banking fees. Register directly through the Welcomer app when notified by the operations team.
- Customer asks me for a receipt or an invoiceWelcome cannot issue receipts to travelers as it is not the service operator. Drivers must issue their own receipt for the full amount and use Welcome's monthly invoice to declare…
- Why do I receive a smaller amount for the same transfer than my colleague?Payment differences come down to VAT: EU drivers not registered on VIES and UK-based drivers are subject to VAT charges, which reduces the net amount received.