Transfer Issues and Processes
Resolve transfer issues and understand the steps and procedures for ride management.
23 articles
- I Have an Emergency and I Cannot Accommodate my Next TransferWhat to do when you are not able to operate your next transfer
- How to Remove a Transfer from my Schedule and Suggest Another Driver or Company via my AppHow to use the Remove & Suggest feature in your Welcomer App
- Why Did a Transfer Disappear from my Schedule?The reasons why a transfer can disappear from your schedule
- Hero Welcomers Help CenterHow to add Guest Drivers and assign transfers to them
- Transfers with Autocheck Errors (Individual drivers)Why some transfers appear with associated errors and what the individual driver needs to do to resolve them
- Transfer Reassignment GuidelinesClarifications under which circumstances the “Remove & Suggest” feature should be used
- Driver Transfer Removal Policy (Individual Drivers)Try to find another Welcome Driver to replace you. For Force Majeure cases, contact Support. Removals without reassignment face consequences.
- Strict Removal Policy without penaltiesWhen the driver removes a transfer after he reached the total number of reassignments allowed that day
- What is the Company's Lost & Found processDescription of the process to follow when finding an item that a traveller forgot in your car
- Non-Welcomer processOnly use a Non-Welcomer in a last-minute emergency after exhausting all options. You must notify the traveler and Support with the driver's details.
- The Flight of my Traveler is DelayedHow to handle a airport pickup with a flight delay
- The Flight/Ship/ Train of my Upcoming Transfer is CancelledWhat to do when you find out the flight of an upcoming transfer is cancelled
- I am at the Pickup Location and the Traveler is not Showing upFull explanation of the Traveler No Show (TNS) process
- Traveler No-Show (TNS) PolicyWhat steps to follow in case the traveler is not showing up
- I Am Going to Be Late for a PickupWhat steps to take when you know you are going to be late for a pickup
- I Have a Baggage/Passenger Capacity IssueTravellers showed up with more pieces of luggage/passengers than I can safely and legally accommodate
- Dealing with intoxicated customersIn this article, we explain what to do in case a customer is intoxicated
- Driver / Traveler ChatHow to use the Driver / Traveler Chat feature on the Welcomer App
- Travelers Asked for a Change in their BookingHow to modify the transfer details when a traveler asks you to do so
- Travelers Asked for a Different Drop-off LocationWhat to do if the travellers request to be dropped off at different location
- Travelers Asked for Extra Waiting TimeWhat to do if the travelers ask for extra waiting time on top of the complimentary waiting time
- Travelers Asked for an Extra StopWhat to do when a traveler asks for an extra stop
- Travelers Contacted me to Cancel their Transfer and Asked if they will be RefundedWhat to do if the travelers contact you to cancel their booking