Transfer Management & Emergencies
10 articles
I Have an Emergency and I Cannot Accommodate my Next TransferWhat to do when you are not able to operate your next transfer
How to Remove a Transfer from my Schedule and Suggest Another Driver or Company via my AppHow to use the Remove & Suggest feature in your Welcomer App
Why Did a Transfer Disappear from my Schedule?The reasons why a transfer can disappear from your schedule
Hero Welcomers Help CenterHow to add Guest Drivers and assign transfers to them
Transfers with Autocheck Errors (Individual drivers)Why some transfers appear with associated errors and what the individual driver needs to do to resolve them
Transfer Reassignment GuidelinesClarifications under which circumstances the “Remove & Suggest” feature should be used
Driver Transfer Removal Policy (Individual Drivers)Try to find another Welcome Driver to replace you. For Force Majeure cases, contact Support. Removals without reassignment face consequences.
Strict Removal Policy without penaltiesWhen the driver removes a transfer after he reached the total number of reassignments allowed that day
What is the Company's Lost & Found processDescription of the process to follow when finding an item that a traveller forgot in your car
Non-Welcomer processOnly use a Non-Welcomer in a last-minute emergency after exhausting all options. You must notify the traveler and Support with the driver's details.