Transfer Management & Emergencies
10 articles
- I Have an Emergency and I Cannot Accommodate my Next TransferWhat to do when you are not able to operate your next transfer
- How to Remove a Transfer from my Schedule and Suggest Another Driver or Company via my AppHow to use the Remove & Suggest feature in your Welcomer App
- Why Did a Transfer Disappear from my Schedule?The reasons why a transfer can disappear from your schedule
- Hero Welcomers Help CenterHow to add Guest Drivers and assign transfers to them
- Transfers with Autocheck Errors (Individual drivers)Why some transfers appear with associated errors and what the individual driver needs to do to resolve them
- Transfer Reassignment GuidelinesClarifications under which circumstances the “Remove & Suggest” feature should be used
- Driver Transfer Removal Policy (Individual Drivers)Try to find another Welcome Driver to replace you. For Force Majeure cases, contact Support. Removals without reassignment face consequences.
- Strict Removal Policy without penaltiesWhen the driver removes a transfer after he reached the total number of reassignments allowed that day
- What is the Company's Lost & Found processDescription of the process to follow when finding an item that a traveller forgot in your car
- Non-Welcomer processOnly use a Non-Welcomer in a last-minute emergency after exhausting all options. You must notify the traveler and Support with the driver's details.