During & At Pickup
13 articles
- The Flight of my Traveler is DelayedHow to handle a airport pickup with a flight delay
- The Flight/Ship/ Train of my Upcoming Transfer is CancelledWhat to do when you find out the flight of an upcoming transfer is cancelled
- I am at the Pickup Location and the Traveler is not Showing upFull explanation of the Traveler No Show (TNS) process
- Traveler No-Show (TNS) PolicyWhat steps to follow in case the traveler is not showing up
- I Am Going to Be Late for a PickupWhat steps to take when you know you are going to be late for a pickup
- I Have a Baggage/Passenger Capacity IssueTravellers showed up with more pieces of luggage/passengers than I can safely and legally accommodate
- Dealing with intoxicated customersIn this article, we explain what to do in case a customer is intoxicated
- Driver / Traveler ChatHow to use the Driver / Traveler Chat feature on the Welcomer App
- Travelers Asked for a Change in their BookingHow to modify the transfer details when a traveler asks you to do so
- Travelers Asked for a Different Drop-off LocationWhat to do if the travellers request to be dropped off at different location
- Travelers Asked for Extra Waiting TimeWhat to do if the travelers ask for extra waiting time on top of the complimentary waiting time
- Travelers Asked for an Extra StopWhat to do when a traveler asks for an extra stop
- Travelers Contacted me to Cancel their Transfer and Asked if they will be RefundedWhat to do if the travelers contact you to cancel their booking